Client: Titan Wealth
Occasion: Employee Appreciation
Biscuit type: Jam + Printed logo biscuits
Order volume: 1,844 biscuits across 922 people.
Location: 25 different UK locations.
Katrina Bray, Head of Marketing & PR at Titan WCI, had a clear goal: make every employee feel genuinely seen on Employee Appreciation Day. Not with a mass email. Not with a generic voucher. With something that would land on their desk and make them feel like someone had actually thought about them.
A Google search led her to us, which is where the execution begins.
The Brief
Titan WCI operates across 25 locations in the UK and Channel Islands, including teams in Jersey and Guernsey. The ask was to deliver a personalised biscuit gift to each of their 922 employees, all arriving in time on the same day.
Logistically ambitious. Emotionally impactful.
What We Created
Each employee received an individual gift box containing two biscuits:
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A classic "Thank You" impressed Jam biscuit
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A signature branded biscuit featuring the Titan WCI logo
Simple, considered, and unmistakably theirs.
How We Made It Work
With 25 separate delivery addresses and a tight turnaround, we upgraded the entire order to a 24-hour tracked delivery service to give every parcel the best chance of arriving on time.
A small number of boxes were later returned due to address discrepancies on the client's end. We worked through every single one, re-routing each parcel until every employee had received their gift. No one was left out.
The Outcome
Every biscuit reached its person. Katrina permitted us to share the order publicly, and closed the project with a note to our team that read simply: "You've been amazing!"
What This Order Shows Is Possible
This case study is a useful one for any business considering a large-scale gifting campaign, because it surfaces questions worth asking early:
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Multi-site delivery is entirely manageable; the more address details you can provide upfront, the smoother the process
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Channel Islands and international destinations require a different delivery approach and a little extra lead time
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Branded biscuits can be produced at scale without losing the personal quality of each individual gift
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Tight deadlines are workable; being upfront about your timeline from the start helps us find the right solution
Planning something similar? Get in touch and tell us what you have in mind.
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