In this section, we answer the most commonly asked questions. If yours is not among them, please contact hello@thebiskery.com  and we will happily assist you.
Will your biscuits not break in the post?
We ship 99% of our biscuits, and have worked out ways to prepare them well for even a slightly bumpy ride.
Our branded biscuits are packed between layers of biodegradable bubble wrap.
Biscuits posted in our letterbox-friendly boxes sit between 2 sheets of 5-ply, which cushions them nicely.
Where can you post your biscuits to?
We ship our biscuits UK-wide. If you need to send biscuits abroad we can send them to a UK address, and you can then send them on to their final destination.
Do you have minimum order volumes?
We do for some products, for example bespoke hand-iced biscuits, where we ask for a minimum order value of £100.
At Christmas time when we hit peak volumes, we will introduce a MOV for that specific period.
Please contact enquiries@thebiskery.com to discuss your requirements further.
How long will the biscuits last?
Our individually wrapped biscuits have a shelf-life of 10 weeks. For the best eating experience, we recommend putting our letterbox-friendly biscuit boxes in an airtight container in a dark, cool and dry place. This will keep them fresh for 10 weeks.
Do you cater for special dietary requirements?
Our signature biscuit recipe contains wheat (gluten), milk and egg. While this recipe does not ask for any nuts, we do handle nuts on site.
We offer gluten-free or plant based biscuits for a surcharge of 25p per unit. This is to pay for the higher ingredients cost and additional work to create the dough and keep everything separate to avoid cross-contamination.
Our facility is not set-up in a way that enables us to guarantee the absence of trace amounts of any allergens, which is why we only cater to people with mild food intolerances, not those with allergies.
All our biscuits are vegetarian, most are halal (only those with gold lustre contain ethanol/alcohol).
Is your packaging eco-friendly?
Yes it is! Our kraft boxes and sleeves are 100% recyclable, the sleeves are made from recycled materials.
Our biscuit bags are made from Natureflex, a compostable material derived from wood pulp.
Our bubble wrap is biodegradable. We reuse cardboard boxes and fillers.
Do you offer samples?
We do! We have come to realise that people appreciate things more when they pay for them, so we no longer offer free samples.
We do however offer taste samples from as little as £10 (postage included).
Plus with all our samples, we have a 100% reimburse policy: if you end up placing an order with us, we will refund the cost for the sample.
Do you offer discounts?
10% off your first online order.
20% discount for NHS staff.
We also offer a staggered bulk discount on larger orders (250 units and more).
We recommend signing up to our newsletter so you don’t miss out on any shop discounts!